Meru Bot Messenger
May 30, 2016
Meru Cabs, India's most preferred cab service, today announced the integration of their cab booking system with Facebook Messenger to provide automated cab booking facility. Meru's entire range of taxi services will now be accessible to Facebook users via Facebook Messenger and will allow them book cabs through key words, intelligent chat bot and conversational question- answers through The service is called Meru Messenger Bot. With this new development Meru Cabs becomes the first cab services provider in the world to go live with implementing Facebook's Bot services.
Adopting the latest technology, Meru aims to widen their customer base by providing convenient and seamless cab booking access to its users. Facebook messenger users can simply search "Meru Cabs" on Facebook Messenger under 'Bots and Business' section and begin interaction. After the initial mobile number verification (one time), the user starts a normal chat with Meru Messenger Bot, to book a cab. Once the locations is shared on the chat box, the user is then directed to choosing sedan (Meru) or hatchback (MeruGenie) cab available for the trip with the ETA (Estimated Time of Arrival). Once confirmed, the Meru Messenger Bot responds on real time basis with the cab details along with chuffer's mobile number. The bot enables the user locate his/her cab & check the fare details.
Commenting on the technology implementation, Mr. Siddhartha Pahwa, Group CEO, Meru Cabs said, "Simplifying our customer's lives and addressing all their requirements is our priority at Meru. With this new feature, the process of booking a cab has become as convenient as chatting with a friend on Facebook messenger. Now, Meru Cabs is available to 150 million Facebook messenger users to book cabs in India."
Commenting on the technology implementation, Mr. Nilesh Sangoi, CTO, Meru Cabs said, "We are very happy that our system was accepted by the Facebook Developer platform and instantly integrated in the Messenger. We will continue to adopt unique technology products to de-clutter our user's lives, ensuring convenience & accessibility of our services to them."
Meru Cabs, a world class cab service was launched in Mumbai (April 2007) in association with India Value Fund, a premier India centric private equity fund. Meru Cab has pioneered the concept of GPS/GPRS enabled cab service in India. Since its launch, Meru has continued to receive an exceptional response from the customers and is consistently distinguishing itself as a provider of superior quality transport. Meru launched its MeruGenie services in December 2013, which is now present across 13 cities in India. In January 2015, Meru launched Meru Eve- a cab service exclusively for and by women. It's an initiative to bring to the lady passengers a safe and reliable way to travel. Now, Meru offers its world-class cab service across 24 cities in India under consumer proposition of Reliability, Safety & Transparency. Recognized by 'The Limca Book of Records' as the largest fleet taxi operator in the country, Meru has completed more than 40 million trips across India. Meru has been voted as India's Most Favourite Cab Service by TripAdvisor Travellers' Choice for 2 consecutive years 2013 & 2014; and has won various other esteemed awards like, Times Travel Award 2011, IT User Award 2008, 2009 & 2010. Recently Meru also received the prestigious Economic Time's Most Promising Brands award for 2015.