Privacy Policy

This Privacy Policy (the “Policy”) is designed to tell User about the practices regarding collection, use, and disclosure of Information that may be collected by Company through various online modes (i.e. website or mobile application) and offline modes (i.e. letters, phone or in person). Please be sure to read this entire Privacy Policy and the Terms & Conditions, available on the Company’s Sites, before using or submitting any Information through the Company Sites or any other modes.

Definitions

Unless otherwise provided in this Privacy Policy, the terms capitalized in the Privacy Policy shall have the meaning as provided hereunder:

“Company” shall mean the Meru Mobility Tech Private Limited (CIN:U63040MH2006PTC165959) and/or V-Link Automotive Services Private Limited (CIN:U50500MH2010PTC198987), both having registered office at F-17, 04th Floor, Pinnacle Business Park, Mahakali Caves Road, Shanti Nagar, Andheri(E), Mumbai – 400093, Maharashtra, India.

“Co-Branded Services” shall have the meaning assigned to the term in paragraph 6 D(iii) hereto.

“Customer” or “User” shall mean and include any person using the Sites or Services of the Company.

“Device” shall mean computer, laptop, mobile, tablet or any other electronic / mechanical equipment used to access the Services.

“Personal Information” or “Protected Information” or “Information” shall mean and include Customer’s name, date of birth, e-mail address, mobile number, credit card information, shipping and billing address, etc. collected by Company through various online modes (i.e. website or mobile application) and offline modes (i.e. letters, phone or in person).

“Privacy Policy” or “Policy” shall mean this Privacy Policy.

“Sites” shall mean the Company’s website (https://www.meru.in/) and/or mobile application.

“Services” shall mean and include any services provide by the Company.

“TPSP” shall mean a third party service provider.

“Usage Information” shall have the meaning assigned to the term in paragraph 4(C) hereto.

Consent

By using the Sites, User agrees to the terms of this Privacy Policy and Terms & Conditions of the Company. Whenever User submits Information via the Sites or any other modes, User consents to the collection, use and disclosure of that Information in accordance with this Privacy Policy. Scope and Application

This Privacy Policy applies to the Customer using the Company’s Sites or Services, this Privacy Policy does not apply to Information Company collects from or about drivers, couriers, partner transportation companies, or any other persons who use Company’s Sites. Information Collected

Personal Information:

Company uses fair and proper means to collect the Personal Information (which means information about a living individual which can identify the specific individual by name, date of birth or other description contained in such information (including such information as will allow easy reference to other information and will thereby enable the identification of the specific individual) such as name, date of birth, e-mail address, mobile number, credit card information, shipping and billing address, etc.) to the extent necessary to achieve the purpose for use prescribed in this Privacy Policy.

Company may collect this information through various means and in various places through the Services, including account registration forms, contact us forms, or when User otherwise interact with Company. When User sign up to use the Services, User creates a user profile.

Information Collected Automatically:

Company also automatically collects IP address and referring website address, browser type, domain name and website access frequency. This information is intended to help facilitate User’s online experience on the Sites. Company uses cookies to track usage patterns on the Sites and to control the display of ads, as well as to offer other functionalities. User can turn off cookies, but that will affect the online experience.

Information Company collect as User access Company Sites and uses Services: In addition to any Protected Information or other Information that User choose to submit to Company, the Company and its TPSP may use a variety of technologies that automatically (or passively) collect certain information whenever User visits or interacts with the Services (“Usage Information”). This Usage Information may include the browser that User are using, the URL that referred User to Company’s Services, all of the areas within Company’s Services that User visits, and the time of day, among other information.

Device Information:

Company collects information about mobile device, including the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.

Log Information:

Company also collects server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service User were using before interacting with Company’s Services.

In case of booking via call centre, Company may record calls for quality and training purposes.

In addition, tracking information is collected as User navigates through Company’s Services, including, but not limited to geographic areas. The driver’s mobile phone will send GPS coordinates, during the ride, to Company servers. Most GPS enabled mobile devices can define one’s location to within 50 feet.

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