“Company” shall mean the Meru Mobility Tech Private Limited (CIN:U63040MH2006PTC165959) and/or V-Link Automotive Services Private Limited (CIN:U50500MH2010PTC198987), both having registered office at F-17, 04th Floor, Pinnacle Business Park, Mahakali Caves Road, Shanti Nagar, Andheri(E), Mumbai – 400093, Maharashtra, India.
“Co-Branded Services” shall have the meaning assigned to the term in paragraph 6 D(iii) hereto.
“Customer” or “User” shall mean and include any person using the Sites or Services of the Company.
“Device” shall mean computer, laptop, mobile, tablet or any other electronic / mechanical equipment used to access the Services.
“Personal Information” or “Protected Information” or “Information” shall mean and include Customer’s name, date of birth, e-mail address, mobile number, credit card information, shipping and billing address, etc. collected by Company through various online modes (i.e. website or mobile application) and offline modes (i.e. letters, phone or in person).
“Sites” shall mean the Company’s website (https://www.meru.in/) and/or mobile application.
“Services” shall mean and include any services provide by the Company.
“TPSP” shall mean a third party service provider.
“Usage Information” shall have the meaning assigned to the term in paragraph 4(C) hereto.
Company may collect this information through various means and in various places through the Services, including account registration forms, contact us forms, or when User otherwise interact with Company. When User sign up to use the Services, User creates a user profile.
Information Collected Automatically:
Information Company collect as User access Company Sites and uses Services: In addition to any Protected Information or other Information that User choose to submit to Company, the Company and its TPSP may use a variety of technologies that automatically (or passively) collect certain information whenever User visits or interacts with the Services (“Usage Information”). This Usage Information may include the browser that User are using, the URL that referred User to Company’s Services, all of the areas within Company’s Services that User visits, and the time of day, among other information.
Company collects information about mobile device, including the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
Company also collects server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service User were using before interacting with Company’s Services.
In case of booking via call centre, Company may record calls for quality and training purposes.
In addition, tracking information is collected as User navigates through Company’s Services, including, but not limited to geographic areas. The driver’s mobile phone will send GPS coordinates, during the ride, to Company servers. Most GPS enabled mobile devices can define one’s location to within 50 feet.