collection, use, and disclosure of Information that may be collected by Company through various
online modes (i.e. website or mobile application) and offline modes (i.e. letters, phone or in
available on the Company's Sites, before using or submitting any Information through the
Company Sites or any other modes.
Policy shall have the meaning as provided hereunder:
"Company" shall mean the Meru Mobility Tech Private Limited
(CIN:U63040MH2006PTC165959) and/or V-Link Automotive Services Private Limited
(CIN:U50500MH2010PTC198987), both having registered office at F-17, 04th Floor,
Pinnacle Business Park, Mahakali Caves Road, Shanti Nagar, Andheri(E), Mumbai –
400093, Maharashtra, India.
"Co-Branded Services" shall have the meaning assigned to the term
in paragraph 6 D(iii) hereto.
"Customer" or "User" shall mean and include any
person using the Sites or Services of the Company.
"Device" shall mean computer, laptop, mobile, tablet or any other
electronic / mechanical equipment used to access the Services.
"Personal Information" or "Protected Information"
or "Information" shall mean and include Customer's name, date of
birth, e-mail address, mobile number, credit card information, shipping and billing
address, etc. collected by Company through various online modes (i.e. website or
mobile application) and offline modes (i.e. letters, phone or in person).
"Services" shall mean and include any services provide by the
"TPSP" shall mean a third party service provider.
"Usage Information" shall have the meaning assigned to the term in
paragraph 4(C) hereto.
of the Company. Whenever User submits Information via the Sites or any other modes, User
consents to the collection, use and disclosure of that Information in accordance with this
Scope and Application
couriers, partner transportation companies, or any other persons who use Company's Sites.
Company uses fair and proper means to collect the Personal Information (which means
information about a living individual which can identify the specific individual by
name, date of birth or other description contained in such information (including
such information as will allow easy reference to other information and will thereby
enable the identification of the specific individual) such as name, date of birth,
e-mail address, mobile number, credit card information, shipping and billing
address, etc.) to the extent necessary to achieve the purpose for use prescribed in
Company may collect this information through various means and in various places
through the Services, including account registration forms, contact us forms, or
when User otherwise interact with Company. When User sign up to use the Services,
User creates a user profile.
Information Collected Automatically:
Company also automatically collects IP address and referring website address,
browser type, domain name and website access frequency. This information is
intended to help facilitate User's online experience on the Sites. Company uses
cookies to track usage patterns on the Sites and to control the display of ads, as
well as to offer other functionalities. User can turn off cookies, but that will
affect the online experience.
Information Company collect as User access Company Sites and uses Services:
In addition to any Protected Information or other Information that User choose to
submit to Company, the Company and its TPSP may use a variety of technologies that
automatically (or passively) collect certain information whenever User visits or
interacts with the Services ("Usage Information"). This Usage Information may
include the browser that User are using, the URL that referred User to Company's
Services, all of the areas within Company's Services that User visits, and the time
of day, among other information.
Company collects information about mobile device, including the hardware model,
operating system and version, software and file names and versions, preferred
language, unique device identifier, advertising identifiers, serial number, device
motion information, and mobile network information.
Company also collects server logs, which may include information like device IP
address, access dates and times, app features or pages viewed, app crashes and
other system activity, type of browser, and the third-party site or service User
were using before interacting with Company's Services.
In case of booking via call centre, Company may record calls for quality and
In addition, tracking information is collected as User navigates through Company's
Services, including, but not limited to geographic areas. The driver's mobile phone
will send GPS coordinates, during the ride, to Company servers. Most GPS enabled
mobile devices can define one's location to within 50 feet.
Purposes of Use of Collected Information
Company uses information other than Personal Information that User provides for the purpose
of fulfillment of the requests and improvement of the Sites and materials contained thereon
and for any other purposes which the Company deem reasonable and necessary. Company may,
from time to time, produce reports for advertisers, sponsors, group companies and vendors
containing anonymous, aggregate information about its Users, such as demographic, age and
online Usage Information. This information allows Company to provide content and offers
that are most relevant to its Users to work more closely with advertisers. The Company
doesn't include any Personal Information of its Users in these reports.
not otherwise. Company uses Personal Information so that it may supply specific information
requested by Customers, undertake surveys or competitions, etc., manage orders for products
and services, display or send custom, personalized content to its Users and send
newsletters, mail, e-mails, features, promotional material, surveys and other updates,
information or offers to its Users. Company also uses collected Information to evaluate and
administer Company's products and Services, fulfill Customers request, respond to any
future problems, such as difficulties in navigating Company's Sites or accessing certain
features, and to gauge User trends to determine what products and Services are most popular
with Users. Other uses of Personal Information are described on each Site page on which
User records their Personal Information. Company may combine Personal Information with
other collected information for the purposes of use unless otherwise specified.
The Company will send User strictly Service related announcements on rare occasions when it
is necessary to do so. For instance, if its Services are temporarily suspended for
maintenance, the Company might send User an email. If User do not wish to receive them,
User has the option to deactivate its account.
The Company provide some of the Protected Information (such as name, pick up address,
contact number) to the driver who accepts User's request for transportation so that the
driver may contact and find User. The companies for which drivers work (that are providing
the transportation service) are also able to access Protected Information, including the
The Company uses that geo-location information for various purposes, including for User to
be able to view the drivers in its area that are close to the location, for User to set
their pick up location, for the drivers to identify their pick-up location, to send User
promotions and offers, and to allow User (if User choose through any features Company may
provide) to share this information with other people.
In addition, the Company may use the Protected Information or Usage Information that the
Company collects about User:
to provide User with information or Services or process transactions that User has
requested or agreed to receive including to send electronic newsletters, or to
provide with special offers or promotional materials on behalf of Company or third
to enable User to participate in a variety of the Services' features such as online
or mobile entry sweepstakes, contests or other promotions;
to contact User with regard to the use of the Services and in Company's discretion,
changes to the Services and/or the Service policies;
for internal business purposes;
for inclusion in Company's data analytics; and
for purposes disclosed at the time User provides the Information or as otherwise
The Company may use the Information collected from User for targeted advertising. This
involves using information collected from User's web or mobile browsing behavior such as
the pages the User has visited or the searches User has made. This information is then used
to select which advertisements should be displayed to a particular User on websites other
than the Company's Sites. The information collected is only linked to an anonymous cookie
ID (alphanumeric number); it does not include any information that could be linked back to
a User, such as their name, address or credit card number
Sharing of Collected Information
Company may share User's Personal Information with such statutory and legal authorities as
may be required under the existing laws. Save and except for the above Company is not
permitted to sell or otherwise disclose User's Personal Information to TPSP except as
authorized by the User, or as permitted or required by law.
Shared Personal Information
User's name, address, telephone number, gender, date of birth, occupation, e-mail
Purposes & use of shared Information
Personal Information is shared to enable joint users to supply specific information
requested by Customers, undertake surveys or competitions, etc., manage products
and Services, display or send custom, personalized content to Users and send
newsletters, mail, e-mails, features, promotional material, surveys and other
updates, information or offers to Users.
Sharing of Information not Containing Personal Information
Company may share anonymous, aggregate demographic information, and anonymous
information obtained from cookies and similar technologies, with its sponsors,
promotional and business partners, and participating vendors. No Personal
Information, such as credit card information, is disclosed to any of these third
parties in sharing such anonymous information.
Company do not sell, share, rent or trade the Information, that Company has
time User provide the Information. Following are the situations when information
may be shared:
When User agrees to receive Information from TPSP:-
User may be presented with an opportunity to receive Information and/or
marketing offers directly from TPSP. If User do agree to have the Protected
Information shared, the Protected Information will be disclosed to such
TPSP and all Information User disclose will be subject to the privacy
policy and practices of such TPSP. The Company is not responsible for the
privacy policies and practices of such TPSP and, therefore, User should
review the privacy policies and practices of such TPSP prior to agreeing to
receive such Information from them. If User later decides that User no
longer want to receive communication from TPSP, User will need to contact
the TPSP directly.
TPSP providing Services on Company's behalf:-
Company uses third party companies and individuals to provide or perform
certain aspects of the Services on Company's behalf to facilitate the
Services, to host the Services, design and/or operate the Services'
features, track the Services' analytics, process payments, engage in
anti-fraud and security measures, provide customer support, provide
geo-location information to Company's drivers, enable Company to send
special offers, host Company's job application form, perform technical
services (e.g. without limitation, maintenance services, database
management, web analytics and improvement of the Services‘ features), or
perform other administrative services. These TPSP will have access to
User's Information, including Protected Information to only carry out the
services they are performed for User or for Company. Each of these TPSP are
required to ensure the same level of data protection as the Company and are
obligated not to disclose or use Protected Information for any other
purpose. Analytics TPSPs may set and access their own cookies, web beacons
and embedded scripts on User's Device and they may otherwise collect or
have access to information about User, including non-personally
identifiable information. The Company uses a third party hosting provider
who hosts Company's support section of Company's Sites. Information
collected within this section of Company's Sites by such third party is
Certain aspects of the Services may be provided to User in association with
TPSP ("Co-Branded Services") such as sponsors and
charities and may require User to disclose Protected Information to them.
Such Co-Branded Services will identify the third party. If User elects to
register for products and/or services through the Co Branded Services, User
shall have deemed to consent to providing the Information to both Company
and the third party. Further, if User sign-in to a Co Branded Service with
a username and password obtained through Company's Services, the Protected
Information may be disclosed to the identified third parties for that
Co-Branded Service and will be subject to their posted privacy policies.
Contests and Promotions:-
Company may offer promotions through the Services that may require
registration. By participating in a promotion, User is agreeing to official
rules that govern that promotion, which may contain specific requirements
of User, including, allowing the sponsor of the promotion to use the name,
voice and/or likeness in advertising or marketing associated with the
promotion. If User chooses to enter a promotion, User agrees that the
Protected Information may be disclosed to third parties or the public in
connection with the administration of such promotion, including, in
connection with winner selection, prize fulfillment, and as required by law
or permitted by the promotion's official rules, such as on a winners list.
When User share Information:-
Protected Information may be collected and shared with TPSP if there is
content from the Device that User specifically and knowingly upload to,
share with or transmit to an email recipient, online community, website, or
to the public, e.g. uploaded photos, posted reviews or comments, or
information about User or the ride that User choose to share with others
through features which may be provided on Company's Services. This
uploaded, shared or transmitted content will also be subject to the privacy
policy of the email, online community website, social media or other
platform to which User upload, share or transmit the content
Company may share User's Information, including User's Protected
Information and Usage Information with its parent, subsidiaries and
affiliates for internal reasons. Company also reserve the right to disclose
and transfer all such information: (i) to a subsequent owner, co-owner or
operator of the Services or applicable database; or (ii) in connection with
a corporate merger, consolidation, restructuring, the sale of substantially
all of Company membership interests and/or assets or other corporate
change, including, during the course of any due diligence process.
Supply of Information to Customers
Company may extend e-mail offers to Users or Customers on behalf of Company's business
partners about a particular product or service that may be of interest to User without
sharing the name or e-mail address with or disclosing the name or e-mail address to those
business partners, of course, User may opt out of receiving these offers at any
Sometimes Company will give User the opportunity to opt in to receive e-mail offers from
TSPS not affiliated with Company. If User decides to accept these offers, Company will
provide, upon the consent, the contact information to the TSPS. Company urges Users to
review carefully the privacy policies of these firms. Company is not responsible for the
privacy policies and procedures of any third party.
Credit Card Companies
In the event that User choose to transact using a credit card, Company will supply to the
credit card company all relevant Information about the name and other service details, trip
date, total cost and other information necessary to process the transaction. Company will
not otherwise provide any Personal Information to the credit card company without User's
Disclosure to Third Parties
Company will not disclose the Personal Information to any TPSP without the consent;
provided, however, that Company reserves the right to use or disclose to TPSP any
information without a Customer's consent in the following circumstances: (i) if it is
requested by any laws and regulations; (ii) If Company deems it necessary for protection
and security of human life, body or assets;(iii) If Company deems it particularly necessary
for cooperation with a governmental body or other public organization or its designee in
discharging its duties pursuant to the laws and regulations (including investigating breach
of laws), or otherwise deems it particularly necessary for the public interest; (iv) if
Company outsources the handling of Personal Information to the extent necessary for its
Information collected by drivers:-
obtained by the driver or the company to which the driver belongs, while providing a ride
on a cab booked using the Services, or otherwise, which is not provided by Company.
User's web browser offers so-called "cookies" which, if User allows their use, store small
amounts of data on the computer when User visit a website. Cookies do not contain any
Personal Information about User and therefore cannot be used to identify User personally.
However, cookies assist Company in tracking which of Company's features User like best.
Therefore, cookies enable Company to customize its content according to the preferences.
User has the ability to accept or decline cookies by modifying the browser settings.
Company Sites are viewable even if User disables the cookie function on the browser.
However, if User disables cookies, some advanced and customized features will not be
available to User.
Some of Company web pages may contain electronic images known as web beacons, which are
also called "single-pixel gifs". These images allow Company to count Users who have visited
those pages and to deliver Co-Branded Services. Company may also include web beacons in
promotional e-mail messages or newsletters in order to count how many messages have been
opened and acted upon. Web beacons are not used to access the Personal Information but
there is a technique Company use to compile aggregated statistics about usage on the Sites.
Web beacons collect only a limited range of information including the time and date of page
view, cookie number and description of the page on which the web beacon resides.
Social Media Features and Widgets
Company's online and mobile Services may include social media features, such as the
Facebook like button, and widgets such as a "Share This" button, or interactive mini
programs that run on Company's online and mobile Services. These features may collect IP
address, photograph, which page Users are visiting on Company's online or mobile Services,
and may set a cookie to enable the feature to function properly. Social media features and
widgets are either hosted by a TPSP or hosted directly on Company's online Services. User's
company providing them.
Security of Personal Information
Company uses the latest technology to encrypt important information, such as credit card
data, in an effort to prevent unauthorized access during transmission of orders over the
Internet. Company implements standard industry practices internally and with its service
providers to maintain the security of User's Personal Information depending on its
sensitivity and to avoid disclosure of such Personal Information unpermitted under this
Although Company has implemented systems and procedures to secure the data maintained by
Company, security during Internet transmissions can never be assured. Company policy is to
limit access to Personal Information to those Company employees or agents with a specific
need to access or retrieve the Information. Company stores data on multiple service
systems, in controlled environments. To maintain security, Company conducts internal
reviews of its security measures on a regular basis. WHILE COMPANY HAS TAKEN COMMERCIALLY
REASONABLE PRECAUTIONS TO SAFEGUARD PERSONAL INFORMATION, COMPANY CANNOT AND DOES NOT
GUARANTEE COMPLETE SECURITY OF PERSONAL INFORMATION BECAUSE COMPLETE SECURITY DOES NOT
PRESENTLY EXIST ON THE INTERNET.
Where User have chosen a password which enables User to access certain parts of Company
Sites, User is responsible for keeping this password confidential. Company asks User not to
share a password with anyone.
Changes in Corporate Structure
In developing Company's business, Company may engage in the sale or transfer of certain
assets and the Company itself, or parts of it, may be sold, merged or otherwise assigned.
In such transactions and changes in ownership, User's Information, whether personally
identifiable or otherwise, may constitute one of the transferred assets. If required by
law, Company will notify affected Users of such transfer or assignment in accordance with
deemed to be effective from the date of posting on Sites unless Company specify otherwise.
Sites to be sure that User are aware of and understand Company's current policy. If Company
post such changes prior to implementing the change. Company will not make any retroactive
material changes in how Company handle previously collected Personal Information unless
User allows Company to do so, or unless Company is legally required to do so, and in such a
case Company will make efforts to inform registered visitors of information on material
Contact Information for Questions or Complaints
Please contact Company if User has any questions, comments or complaints regarding this
Information. The contact details of the Grievance Officer are as follows: